SUPPLY
ADVICE
INSTALLATION
AFTER SALES SUPPORT
SERVICING
We have a warranty/servicing contract with LaNordica & Extraflame. We carry out annual servicing of all :
- Pellet boilers
- Cookers
- Room heaters
WARRANTEE
EXTRAFLAME & LaNordica guarantees their products for a period of 2 (two) years from the date of purchase against manufacturing and material defects. The responsibility of EXTRAFLAME & LaNordica is limited to the supply of the appliance, which must be properly installed following the instructions contained in the booklets provided with the product and respecting the laws in force.
The installation of the product must be performed by an authorised technician, who will assume the entire responsibility for it and for its efficient operation. EXTRAFLAME & LaNordica declines any responsibility if these conditions are not met.
Spare Parts LaNordica & Extraflame
Totally Sustainable can supply any parts for any LaNordica wood product or Extraflame pellet product, subject to availability.
The parts will be ordered directly from Italy, so may take up to 15 days to arrive. Please telephone with your make, model and date of purchase for a competitive quote.
